Are you seeking a role where your excellence will continue to shine, your professional standards are highly valued, and you have opportunities for continuous learning and growth? If you are a dynamic and client-centric professional looking to join an inter-professional healthcare team in a unique community health and support services agency, this is your chance to advance your career and contribute to health system transformation.
As part of the executive leadership team and reporting to the Chief Executive Officer, the Vice President, Client Services, will provide strategic leadership, ensure service delivery excellence, drive performance and quality improvement, and manage people and resources effectively. You will work closely with the CEO, senior leadership, key stakeholders, and partners to plan and implement health system transformation and integration initiatives.
This critical role provides supportive leadership and oversight through two operational leads for the organization’s three service delivery divisions: primary healthcare and health promotion, attendant care and personal support services.
In this role, your key responsibilities will include:
- Working with the CEO to set the vision, priorities, and plans for the delivery of all Vibrant Healthcare Alliance’s services and programs aimed at advancing integration and equity across the broader spectrum of healthcare and community development to enable improved client experiences and health.
- Setting strategic direction for primary care, health promotion and attendant care services and comprehensive goals for the growth and success of client services and programs while overseeing the planning and implementation of new/expanded programs and service
- Fostering effective client engagement and building and maintaining critical relationships with funders and community partners.
- Providing leadership in the development, implementation and oversight of strategies, evidence-based guidelines, standards, practices, policies and processes to improve the effectiveness and integration of programs and services internally and with key health and community services partners.
- Monitoring and managing all relevant budgets and resources to ensure financial
- Leading the development, monitoring and reporting of performance indicators which align with overall strategic and operational objectives of the organization.
- Overseeing the development and implementation of quality improvement initiatives and quality assurance activities, ensuring accreditation readiness and
- Promoting a culture which respects equity, inclusion, diversity and anti-racism and encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive work environment.
Successful candidates will demonstrate the following:
- Extensive progressive experience in a healthcare and/or non-profit environment, with significant leadership and management roles.
- Experience in a community-based healthcare and/or a supportive housing setting is an asset.
- Broad understanding of health system, community health sector, and Ontario’s health system transformation agenda.
- Knowledge of primary care, health promotion and prevention and assisted living/independent living philosophy
- Strong people leadership skills, able to manage, mentor and enable high-performing teams.
- Proven expertise in partnership and relationship management with government, healthcare providers, other agencies, and stakeholders.
- Success in defining and driving organizational mandates, values, and vision.
- Experience in leading the development and implementation of multiple programs, services, and high-profile initiatives.
- Ability to drive and enable change at multiple levels within an organization.
- Excellent communication and relationship building skills, combined with political acumen the ability to diplomatically and effectively communicate with staff, stakeholders, partners, clients and the public.
- Flexibility to adapt to daily changing needs within the community and handle challenges with compassion and resolve.
- Proven skills in leading quality improvement of health and community programs using data and analytics.
- Demonstrated decision making, program solving, organizational and time management skills in a complex and collaborative environment.
- Exceptional business management skills (strategic planning, budgeting, resource allocation and project management)
A detailed job description is available on request. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
If you have questions, you can also contact Margaret Murphy at 416-237-1500 ex. 234 or at margaret.murphy@hra.on.ca.
